The question of “how much can you automate IT process with RPA” is one we at Valenta frequently encounter. This is because our clients often opt to commence their digital transformation journey within the IT department. When workflows are thoroughly documented and standardized, it paves the way for RPA to be a viable option. RPA works best in an environment of rules-based and repetitive tasks. This is work that is routine in nature but requires significant time and resources. Work like this can frequently be effectively managed by RPA bots and allow human resources to focus on more complex and customer facing work. The degree of automation that an organization can achieve is also dependent on its openness to automation. An organizational culture that embraces automation will invariably find more opportunities to employ RPA, and the benefits derived will correspondingly increase. The integration of RPA in IT is not just about technological adaptation, but also about aligning the organization’s mindset.
In summary, the extent of “how much can you automate IT with RPA” is dependent on a combination of standardized processes, suitability of tasks and if they are rules based and repetitive, plus the level of organizational willingness to accept and adapt to automated processes.
RPA Tools and Popular Vendors
Microsoft Power Automate Desktop is a widely used RPA bot and automation tool, known for its effectiveness and ease of use. Power Automate offers a low-code platform that empowers businesses to automate a wide range of processes. By integrating with various applications and services, Power Automate with RPA streamlines workflows and enhances productivity. At Valenta, we collaborate with Power Automate, as well as other renowned RPA software providers such as UiPath and Automation Anywhere. Similar to Power Automate, UiPath and Automation Anywhere also offer low-code options, enabling rapid deployment of RPA projects. These tools are highly recommended for automating IT functions using RPA. As an RPA MSP, Valenta specializes in providing bots as a service. We work closely with our clients to identify the most suitable processes for automation. Often, we discover that mundane and laborious tasks are ideal candidates for RPA implementation. Through our collaborative efforts, we transform our clients’ IT departments by migrating a multitude of their IT processes onto the bots we provide.
Automate IT Processes with RPA
Power Automate Desktop, as well as software from UiPath are often great matches for the automation of IT functions. Many companies have back-office IT tasks and user and network management and maintenance processes that are repetitive and rule-based. RPA bots can bring many benefits to IT processes by reducing manual effort, minimizing errors, and increasing efficiency.
Below are some of the top processes we see clients automating in the area of IT.
User Provisioning and Access Management
RPA can streamline the process of creating user accounts, granting access permissions, and managing user roles across multiple systems. Leveraging RPA here ensures consistency and reduces manual effort in user provisioning and access management workflows.
Password Reset and Account Unlocking
RPA bots can automate password reset and account unlocking tasks by validating user requests, updating passwords, or unlocking accounts, and notifying users of the new credentials. RPA bots can eliminate the need for IT personnel to handle such routine tasks, saving time and improving user experience.
System Monitoring and Alerts
RPA can be used to monitor IT systems and generate alerts based on preset conditions or thresholds. Bots can continuously monitor system logs, performance metrics, and error messages, sending notifications or triggering automated actions when specific events occur.
Data Backup and Recovery
RPA can automate the process of data backup and recovery by scheduling backup tasks. Bots can copy data to designated storage systems and perform recovery operations when necessary. Using RPA bots ensures data integrity and also reduces the risk of data loss in case of system failures or emergencies.
Software Installation and Updates
RPA bots can handle software installation and update tasks by following predefined workflows. They can also download software packages, initiate installations, or updates, configure settings, and validate successful completion. All of this can save IT staff from manual installations and ensures consistent software deployment across an organization.
Service Desk Operations
RPA can assist with service desk operations by automating ticket management tasks. Bots can categorize and prioritize incoming tickets. They can also gather relevant information from users, perform initial troubleshooting, and route tickets to the appropriate IT teams for further resolution. All of this provides for more time for technicians to actually be in 1 on 1 contact with who they are meant to help or to troubleshoot complex issues.
Data Migration and Integration
RPA can automate the process of data migration and integration between different IT systems. Bots can extract data from source systems, transform and map it to a target system’s format, and load it into the destination system. This reduces manual data entry, minimizes errors, and accelerates the integration process. RPA bots can also be super useful for large migration projects.
RPA can automate configuration management tasks by maintaining consistency in system configurations across all company IT environments. Bots can validate configuration settings, enforce compliance with established standards, and apply configuration changes or updates as required. Automating this task can free up a lot of time for IT staff and make their lives easier.
Report Generation and Data Analysis
RPA can generate reports by collecting data from various IT systems. Bots can be especially helpful in consolidating and processing data and generating formatted reports. Automating this function allows IT staff to access timely and accurate information for monitoring system performance, tracking key metrics, and making data-driven decisions.
RPA can assist in managing software licenses by monitoring license usage, generating reports on license compliance, and automating license renewal or procurement processes. This helps optimize license utilization, reduce costs, and ensure compliance with software licensing agreements.
Want to Learn More About RPA?
The list provided above should offers valuable insights into “how much can you automate IT process with RPA.” IT automation with tools like Power Automate with RPA and UiPath can really make a difference for many companies. These platforms are excellent options to address the processes and tasks outlined above. RPA’s benefits extend beyond the realm of IT and can help many different areas and departments within an organization. To gain deeper insights into automation bots, we invite you to visit our dedicated page on RPA. Our website also features numerous pages that highlights the various industries we serve, you can find them here. To explore more the applications of RPA or to discuss AI, ML or other digital transformation topics, we encourage you to reach out to a Valenta Managing Partner. Our team is available at your convenience and can provide excellent insights. We are here to assist you on your digital transformation journey.