Process and Task Mining

Valenta > Digital Transformation > Process and Task Mining

Process and Task Mining

Process mining is one of the latest Digital Transformation technologies that compliments Robotic Process Automation extremely well. Organizations have always known what functions they could Automate within respective departments purely based on volumes and the repetitive nature of the process however there was never any validation to the whole process, and this is exactly where Process Mining comes in.

Process Mining is an application which can capture the current state of any process from start to finish. Most processes have several sub-processes built into them however Business Analysts and Process Consultants and unable to get into great depth of the various Sub-Processes and this leads to incorrect and incomplete documentation which further leads to Process Automation Failure.

By leveraging a Data Driven approach to process optimization, process owners can focus more on resource allocation and revenue generation activities while the Process mining application connects with Enterprise Resource Planning, Customer Relationship Management, Finance and Accounting Applications and other Information systems to create detailed process maps and flows and consider any deviations from the process which uncovers further opportunities for Robotic Process Automation.

Task Mining on the other hand is an application which monitors user activity on their systems to assess the efficiency of a task within a broader process. The task mining application tracks data ranging from keystrokes to mouse clicks and the user input across the various applications to complete a given task in full. Task mining is a subset of process mining which uses technologies such as Optical Character Recognition, Natural Language processing and Machine Learning algorithms to interpret and analyze data for Business Analysts and Process Consultants to further analyze.

process-and-task-mining

Process mining is dependent on event log data from ERP, CRM, or standalone F&A, HRMS applications whereas Task mining is focused entirely on a business user’s interaction data on their systems such as Keystrokes, Mouse Clicks, or data entries. Both process and task mining technologies complement each other very well and assist Business Analysts and Process Consultants and AI assisted recommendations.

Our Process and Task Mining Team combines various technologies to give you the very best of Digital Transformation.

To gain wide scale acceptance, the technology must work, and our Team of Developers, Solution Architects, Business Analysts, Infrastructure Engineers, and Process Heads work closely with you and your team to create an Automation Mindset and more importantly define your Automation Strategy.

Unleash the power of Process and Task Mining :

strategy

Strategy

Work with Valenta to define your Automation Strategy. Most Companies have started using Process and Task Mining applications but struggle to derive value from these Software Robots and that’s primarily due to the lack of understanding of how the technology works and having unrealistic expectations.

Process-Mining

Process Mining

Process mining is dependent on event log data from ERP, CRM, or standalone F&A, HRMS applications whereas Task mining is focused entirely on a business user’s interaction data on their systems such as Keystrokes, Mouse Clicks, or data entries. Both process and task mining technologies complement each other very well and assist Business Analysts and Process Consultants and AI assisted recommendations.

increase-profits

Implementation

Process and Task Mining implementation in an organization increases productivity and profitability. The digital workforce allows the human workforce to focus on more revenue-generating and high-end tasks that create more value for the business and the end customer.

business-strategy

Business Goals

At Valenta, our team of Process and Task Mining Developers and Business Analysts work closely with you to identify your pain points, understand your business landscape, and recommend suitable solutions to meet your business goals and objectives.

To Automate a Business Process

requires a deep understanding of the underlying process or task that is to be Automated. We use the following steps at Valenta to ensure that we deliver high performance Automations to our clients.

Process Walkthrough

Deep Dive with the client on the process / task they intend to Automate
innovation, building

Process Design Documentation

Business Analysts Document the entire process for the Developers and provide feedback and suggestions to improve the process and use Process and Task Mining applications to generate the Process Design Document
Prioritize, needs, notices

Solution Design Documentation

Solution Architects finalize the Solutioning of the Process including any integrations and best practices to approach the Automation
Test

UAT (User Acceptance Testing)

Allow users to test the process on live cases / accounts and modify / enhance the solution if needed
Deploy, kick-off, go-live

Go-Live

Deploy the Solution on the Clients Environment

There is a sign off at each step to ensure no sub process or task is missed during the development phase and should there be any changes as per business requirements, the process is documented before redesign and development.

Benefits of Process and Task Mining :

benefits of process and task mining
  • Automatically discover your Business Process – Process and Task mining use digital footprints left behind in your systems and applications to show you everything that happens in your processes.
  • Understand where Automation will derive the Most value – Let process and task mining help you seek our process pain points and bottlenecks; and what they’re costing you.
  • Automate and Improve Holistically – Reduce complexity; streamline and automate complex, end-to-end business processes.
  • Continuously Monitor your Processes – Use KPIs to measure the impact automation has on end-to-end processes. Know what’s working and what’s not – and how to keep optimizing.
  • Transform your ideas into Actions – Remove redundant activities to increase efficiency, improve tasks end to end. Automate tasks based on ROI and Transformation objectives.

How Valenta can assist with Process and Task Mining Strategy and Implementation :

Our approach
Valenta believes in designing, modernizing, and building mission Critical technology systems which most clients depend on every day. We are focused, independent company, implementing Valenta’s Business-Unit Prototype, we make sure that strategic requirements are covered, and that the solution is built from end-to-end from a chosen business function.

Here are the three simple steps we take for Automation implementations:

Proof-of-concept

Proof of Concept

Introduction: The Proof of Concept satisfies critical business as it validates the solution.

POC Goal: To help companies validate the opportunity hypothesis and get the green light for developing a full-fledged solution.

Key Benefit: Do not have to commit to Go Live if the solution does not work

Importance: POC allows a Business to test out the Solution on it’s own applications and processes therefore giving stakeholders the power to test the solution before having to purchase it.

Implement

Full Implementation

In this phase, new scenarios are added, and more focus is put on common understanding, consistency, and the accuracy.

Based on the learning experiences, new enhancements and features are proposed and implemented.

Work is focused on further adoption at the same time making sure that settled users are not impacted by the changes

Process

Managed Service

We provide Automation as a Service for a Fixed Monthly subscription that gives Businesses greater control on their Cashflow.

We handle the entire process from Design to Development, Triggering and Scheduling the Bot, Monitoring and Optimizing Bot Performance, and On-going Maintenance.

Valenta is agile in providing accurate reporting. We strive to enhance the consistency of the analysis, respond to changing business needs and provide solutions.

An essential part is setting up necessary protection to minimize risk and protect Automation assets.

End Results
The end results will consist of a centralized team in charge of finding and promoting interesting analysis across the entire organization.

Local teams will be empowered to create and innovate. The centralized team identifies the most successful work being done at a local level and provides a platform to share and promote this work at a corporate level.

Process and Task Mining Use-Cases :

Finance and Accounting, revenue

Finance and Accounting

Accounts Payable, Accounts Receivable, Auditing and more.
support-services, Management

Human Resources

Employee On-Boarding, Employee Management, Employee Exits and more.
IT, Technical, Lead

IT Operations

Incident Management, Critical Alerts and Monitoring, Smart Lookups, System and Application Health Check.
customer-service

Contact Center

Inbound and Outbound Call, Chat and Email Management.
audits, learn and grow, ,case studies

Legal and Compliance

Contract Management and Review Process, Document Generation, eDiscovery and more.
Supply-chain

Procurement & Administration

Vendor Management, Supply Chain and Logistics, Due Diligence and more.

VALENTA’s Managed Service – Automation as a Service :

Valenta’s Managed Automation service is designed to Measure and Govern automation programs to align with business outcomes. Using a Managed Service not only offers Companies a much faster ROI, but it also enables organizations to repurpose their in-house resources to more revenue driven activities.

innovation, building

Discover

Discover automation opportunities powered by AI and your people
Process

Build

Build automations quickly, from simple to advanced
Deploy, kick-off, go-live

Manage

Manage, deploy, and optimize automation at enterprise scale
Implement

Run

Run automations through robots that work with your applications and data
Consulting, customer serevice

Engage

Engage people and robots as one team for seamless process collaboration

Also, the below steps help in providing right analytics capabilities for real-time marketing insights and decision making.

Prioritize, needs, notices

Client Needs Assessment

The first step involves in-depth discussions or workshops with the clients to understand their needs, current gaps and pain points, data sensitivity and regulatory issues, proximity requirements etc. and determine the nature of automation required.
Reporting, Assessment, Analysis

Onshore Strategic Assessment

In this step, the automation opportunities are prioritized by ease, complexity, scale, and other parameters. Based on this, the technology interfaces, skills, and training required are outlined, and a high-level business case and roadmap are developed and presented to the client.
Deploy, kick-off, go-live

Engagement Kick-off

Based on client approval, the engagement is kicked off with the appropriate solutions, infrastructure, resources, transition plans, risk mitigation plans and engagement model.

Key Benefits

  • No upfront investment in automation resources
  • Reduced total cost of ownership
  • Accelerated path to business insights
  • Easily scalable based on long-term or short-term requirements
  • Access to latest technologies and best practices

Valenta’s Value Proposition

  • Enterprise-level automation with the reduced cost of ownership
  • Improve processing time using a scalable and robust solution
  • Securely store processed data and analysis artifacts in various file formats and modes
  • Efficiently operate and supervise ongoing operations of automation processes
  • A deeper understanding of the interdependencies of various components of Robotic Process Automation
  • Implementing high ROI Automation systems is a testimony to our depth in the Automation and AI space

Embark on your Process and Task Mining Journey NOW

strategy

Automation Strategy

  • Create a structure to handle business requirements
  • Build an Automation or Digital First Culture across the organization
  • Monitor Data to constantly build trust
  • Maintain a Roadmap to optimize and track Data Goals
Process-Mining

Process and Task Mining

  • Task Mining – analyze work people do to find every day, repetitive tasks
  • Process Mining – analyze data from business applications to understand end to end processes
  • Task Capture – easily document and map business workflows
  • Central Hub – centrally capture and manage automation opportunities and process improvements, prioritized by impact and ROI
cloud migration

Cloud Migration

  • Cost Reduction
  • Productivity Improvement
  • Enhanced Data Security
  • Operational Efficiency
data-insights

Data Driven Insights

  • Measure the performance of Process and Task Mining operations
  • Calculate Process and Task Mining’s impact on your bottom line
  • Enable data driven decisions across your organization
  • Forecasting
  • Improves governance across the Organization

VALENTA’S EXPERTISE :

We integrate with several platforms to enable greater flexibility and speed to results.
UI
automation-anywhere
ibm
ABBY-Timeline
mimica
kofax

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