Digital Transformation has the potential to reshape and improve many different sectors of the economy and healthcare is no different. Healthcare providers have many rules based and redundant tasks that occur in high volume. Nearly everybody on the planet is a consumer of healthcare services at one time or another. Digital transformation solutions like RPA, robotic process automation, and Conversational AI can streamline patient workflows and interactions. Machine Learning or ML can rip through massive amounts of data and identify trends. Software used in Digital Transformation can help make human care givers more productive and have more time to spend actually giving care. These reasons and more are the benefits of digital transformation in healthcare.
In this article we will highlight benefits of digital transformation in healthcare, challenges for the healthcare space, what is digital transformation in healthcare, and digital transformation managed services for healthcare.
Challenges for Healthcare Providers
The healthcare space has many challenges. Some are unique to healthcare and other issues cross many industries and sectors of our modern economy. Cost control and price transparency can be an issue in many sectors, and it is a special challenge in healthcare. Invoice and payment processing can also be daunting in this sector with multiple payers and complexity, … especially in the United States. Compliance and regulation are a challenge globally, as is staffing. Unique to the healthcare space is concern for the patient experience. Often time patients receive care in life or death situations but even when this is not the case, pain, suffering and the dignity of patients is of paramount importance. Telehealth is increasingly in demand but needs to be done well to have benefit. Lastly, burnout of caregiver staff is real, and has been exacerbated by the recent pandemic, an aging population, and often less than ideal working conditions.
Technology Challenges for Healthcare Providers
Healthcare providers also face technology challenges. While most of these challenges are not specific to healthcare, they typically take on a slightly different flavor in the space. Legacy platforms can be especially vexing in this sector. Software can be old, and patient records contain a lot of sensitive information. Cyber security can also be a concern due to the sensitive nature of the data. New technology adaptation can be slow in this sector, but no portion of the economy needs to be running the latest and greatest tools more than healthcare. Data analysis due to the sheer volume of the data present combined with the fact that healthcare professionals are not data scientists (they are life science experts) can also be a hurdle. The automation of tasks can be particularly challenging, but the payoffs and benefits can be huge. Digital transformation can help mitigate many of the technology challenges the healthcare sector faces and also free up efficiency that can be focused on delivering the absolute best care possible.
What is Digital Transformation in Healthcare
Digital Transformation in healthcare typically equates to using RPA to process patient information and cut down on the extreme administrative workload that is common in the space. An RPA software bot can use software applications and data bases just like a human would but do it up to twenty times or more faster and with zero errors if properly configured. A bot can scrape a screen to read it, move a mouse around, and copy and paste information at superhero speed. Conversational AI can be used alone or in combination with RPA to allow humans to talk to software and process interactions without needing a person to do so. Conversational AI can be used in conjunction with people in a “human in the loop” mode to make the people more productive and focused only on the highest value or most critical tasks and patients. Cognitive AI can process large quantities of documents, so people do not have to. AI and ML can rip through massive amounts of patient or business data for any number of purposes. All of this combined answers the question of what is Digital Transformation in healthcare. It also makes the case for why digital transformation for healthcare can be so helpful.
Benefits of Digital Transformation in Healthcare
The benefits of digital transformation in healthcare are numerous. One of the best reasons to leverage it is to make human workers and caregivers in the space more productive and efficient. Calls and patient engagements can be routed based on priority. Processing billing and insurance claims can make sure patients are addressed quickly and accurately in this area and eliminate a source of stress. Saving money on administrative tasks can also free up economic resources for the latest critical equipment and testing devices, adding more beds in facilities, adding more human care givers, or to provide higher compensation for existing caregivers. Why digital transformation for healthcare is important comes down to being efficient, making the best use of resources, and being able to re allocate resources to put the patient and the caregiver first.
Digital Transformation Managed Services for Healthcare
Large healthcare providers can afford expensive site licenses and seats when it comes to digital transformation. Midsized providers, regional providers and individual practices typically cannot. It is for this reason that Valenta and other companies like us offer digital transformation as a service. We are an MSP, or managed service provider of digital transformation, and can offer monthly services with no lock in contracts. After a nominal set up fee, healthcare providers can use our services for as long as they wish. We provide RPA bots, Conversational chat interfaces, smart bots which combine RPA and Conversational AI, and Cognitive AI services to process large quantities of docs. We can also provide AI tools and Business Intelligence dashboards as a service for any practice, provider, or hospital.
In addition to Digital Transformation, Valenta offers Process Consulting, Staff Augmentation, and Learning Platforms. We have partners and staff onboard who understand the healthcare sector and who have experience in it. If you would like to have a discussion to determine if your organization can realize benefits of digital transformation in healthcare, please reach out here to locate a Managing Partner in your area.