Conversational AI Improves Customer Engagement

Conversational AI Improves Customer Engagement

Introduction to Conversational AI Conversational AI technology is a subfield of Artificial Intelligence. Conversational AI is focused on producing natural and seamless conversations between humans and their machines, or, more appropriately, their software.  Conversational AI is the technology behind voice assisted communication and messaging bots. Examples of Conversational AI include Amazon’s Alexa and Apple’s Siri […]

Examples of Conversational AI in Action

Examples of Conversational AI

In this article, we will examine what is conversational ai, conversational ai technology, plus conversational ai platforms, solutions, and services. We also will provide examples of Conversational AI in action. What is Conversational AI? We hear the question “what is Conversational AI” very often. We have even written a blog with this title.  Conversational AI […]

Understanding Conversational AI, What It Is and How It Works

Understanding Conversational AI

Conversational AI is seeing rapid year over year increases in deployment. Many businesses want to deploy a Conversational AI platform, but they do not know where to begin. Understanding how Conversational AI works and how it can be deployed cost effectively is key. In this article we will highlight what is conversational AI, how conversational […]

Difference Between AI and RPA Automation

  Two of the most successful technologies that have been making headlines frequently are Artificial Intelligence (AI) and Robotic Process Automation (RPA). Whether it’s to increase customer satisfaction and employee morale or operational efficiencies and costs, AI and RPA have two very different functionalities. Let’s explore further what these have to offer and how they […]

What CDAP Means for SMEs Nationwide

  The Canadian Digital Adoption Program (CDAP) is an initiative aimed at helping small and medium-sized enterprises in Canada undergo digital transformation. With the increasing need for businesses to have an online presence and digital capabilities, CDAP can be a game-changer for SMEs in Canada. Here are some ways CDAP can help businesses undergo digital […]

How Can AI Improve CRM Implementations?

How Can AI Improve CRM Implementations

As the world shifts to a more digital-focused future, businesses of all shapes and sizes are recognizing the value of leveraging technology solutions like Artificial Intelligence (AI) for improved customer relationship management. AI can help companies better understand their customers and provide personalized services that not only help keep current customers loyal but also attract […]

What Can a Conversational AI Developer Do For a Business

What Can A Conversional AI Developer Do For a Business

Conversational AI is one of the three most important technologies when it comes to digital transformation and automation projects. RPA or robotic process automation and Cognitive AI are the other tools we commonly use in this area. Conversational AI when combined with RPA leads to Intelligent Process Automation and Hyper Automation, …but we are getting […]

Digital Transformation Benefits for Banking and Financial Institutions

Digital Transformation Benefits for Banking & Financial Institutions

Information driven companies are more apt to be able to leverage digital transformation to be more efficient and cost effective. Banking and financial institutions have massive amounts of data and information to process. Digital transformation in banking and financial services used to only be the domain of the largest companies in the space.  Increasingly midsized […]

Digital Person for Financial Providers Proof of Concept

Digital Person for Financial Providers

Digital people and virtual agents are the next step in customer engagement and assistance. When done well customers enjoy it and they are well served. In this article we will provide an overview of a recent POC we completed providing digital people in a financial provider environment as well as a link to a video […]

Using Intelligent Automation To Enhance ERP-Enabled Business Processes

Using intelligent automation to enhance ERP-enabled business processes

In our rapidly-digitizing world, businesses need a modern ERP system that can keep them up to date and help them efficiently manage their important business functions. In many cases, legacy models just aren’t cutting it anymore, and this isn’t only true for large enterprises. Advancements in Intelligent Automation and AI technologies represent the forefront of […]